New book by Bob Roark on service management released!

Denver, Mar 5, 2019 ( – Bestselling author and IT government contractorBob Roark, has written the book, Collaborating for Success: The Future of IT Service and Support Culture. This title aims to provide the reader with strategies to build a collaborative IT culture for delivering IT products and services to customers Better AND Faster AND Cheaper.

The book was published by Best Practice Press and was released on February 28, 2019.

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Best Practice Press describes the book:

Customers are demanding more from IT than ever before. Better, faster or cheaper pick any two, is no longer good enough. Collaborating for Success is a no-nonsense approach for IT executives, directors, managers, and staff, in both the operations and development sides of IT, who want to mature, gain a competitive edge, and take their IT service and support culture to the next level.

In this straightforward how-to guide Bob Roark serves up 7 chapters helping you to:

  • Understand ITs current challenges and what you can do about them
  • Effectively elicit your customers expectations to improve their experience and satisfaction
  • Develop a customer experience (CX) program that WOWs your customers
  • Advance collaboration between your IT groups to achieve more accurate results, faster delivery, and reduced costs
  • Adopt and adapt an Integrated IT Service Management strategy that ensures your customers are kept as productive as possible and in the fastest possible way

By the end of Collaborating for Success, youll understand how IT got to where it is today, why its critical that IT adopts a customer-centric, Integrated Service Management model, and how to build a collaborative culture inside and across your IT organization that delivers IT products and services to your customers Better AND Faster AND Cheaper.

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Media Contact

Jamie Titchener

[email protected]

Source :ITSM Shop Ltd

This article was originally published by IssueWire. Read the original article here.

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