CRMXchange Announces Upcoming Customer Support Webcast Schedule

CRMXchange  Gateway to Enhance CX

Sarasota, Jan 7, 2019 ( – The new schedule includes webcasts on topics such as AI, Metrics and Workforce Management.

1/15/19 Meet 2019 Goals for AI and Analytics Verint Systems

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While many organizations agree that analytics and AI are important to their business, there is often the dual challenge of where to start and how to achieve the stated goals. Whether the goal is to cut costs, improve processes, or to reduce churn, make 2019 the year you take action.

In under 1 hour, we will discuss:

– Common challenges organizations face tackling their analytics goals

– Key solutions to consider for organizations analytics needs

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– How top companies saw measurable results against their objectives

We will spend a few minutes on a live demonstration in order for attendees to visualize how analytics can assist in listening, analyzing, and acting on the voice of the customer. Register Now:

1/24/19 Avoiding the Perils of Metric Mismanagement – Talkdesk

What are the most important contact center metrics? More importantly, are those metrics the most effective way to define and measure a teams progress towards success? If there is a slight hesitation in saying yes, attend this free webcast. 

In this virtual workshop, we will:

–  Lead attendees through an evaluation of their own metrics

– Reveal the best performance measures for delivering on employee, customer, and business expectations

– Share insights on the early warning signs of metric failure

–  Walk through the importance of leveraging the right platform and business intelligence to get the most of any performance management program.

Whether a contact center novice or an experienced professional, this webcast will challenge you to seek the most from your metrics.  Register Now:

1/29/19 Top Trends Shaping Customer Engagement in 2019 and Beyond – Nuance

The potential of AI for customer engagement gives hope of ramping up automation, enriching business insights, streamlining processes, augmenting agents, and making customers live a whole lot better and organizations a lot more efficient.

But the pace and diversity of technologyfrom the promise of AI to the reality of technical debt to its ability to deliver tangible business resultsis challenging organizational priorities and budgets. Its time to get practical about AI.

Enterprises are finally moving beyond the hype to recognize that AI for customer engagement requires hard workplanning, deploying and governing it correctly.  In this webcast, Nuance with guest Ian Jacobs, Principal Analyst at Forrester Research, looks at the trends that are shaping the future of customer engagement in 2019 and beyond.  Register now:

2/7/19 Roundtable – Preparing for the Future of Workforce Management- Aspect and NICE

Without the right tools in place to meet the staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. Discover and experience emerging solutions to help improve service levels while keeping costs in check. Register Now:

About CRMXchange

CRMXchange is the premier destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources. To view the full schedule of upcoming webcasts for the year and to register for individual sessions, visit:

Media Contact

CRMXchange Cyber [email protected] Services

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Source :CRMXchange

This article was originally published by IssueWire. Read the original article here.

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